This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Cannot connect to YouTube - DoH Issue?

  • 12 biyano
  • 0 eza na bankokoso oyo
  • 18 views
  • Eyano yasuka ya jonzn4SUSE

more options

I just tried to connect to YouTube & get "You're offline. Check your connection." I assume this is due to a DoH connection issue. I can connect in Chrome. My Firefox Mozilla Connection Settings are "Use system proxy settings", though I have set this to "No proxy" in an attempt to fix this - didn't help.

Under Privacy & Security: "Enable HTTPS-Only Mode in all windows", "Enable secure DNS using: Increased Protection" - tried "Default Protection" - no help. Using Cloudflare default.

It has been a few months since I tried YouTube - not sure what's up. It works in Firefox on my phone..

I just tried to connect to YouTube & get "You're offline. Check your connection." I assume this is due to a DoH connection issue. I can connect in Chrome. My Firefox Mozilla Connection Settings are "Use system proxy settings", though I have set this to "No proxy" in an attempt to fix this - didn't help. Under Privacy & Security: "Enable HTTPS-Only Mode in all windows", "Enable secure DNS using: Increased Protection" - tried "Default Protection" - no help. Using Cloudflare default. It has been a few months since I tried YouTube - not sure what's up. It works in Firefox on my phone..

All Replies (12)

more options

This video of Biden admitting who he works for plays just for me. see screenshot https://www.youtube.com/results?search_query=biden+admitting+zionist

Can you show what you're getting? What security software are you running? Windows home or pro?

Did you try clearing the browser cache? https://support.mozilla.org/en-US/kb/how-clear-firefox-cache#

You can also clear all items for a single site. https://support.mozilla.org/en-US/kb/remove-websites-address-bar-suggestions

Does it happen with Firefox in Safe Mode?https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

Ezalaki modifié na jonzn4SUSE

more options

Thanks for the hints!

Cleared the cache - same issue

Started in Troubleshooting mode - same issue

Win10-64 Pro fully patched, MS Defender

more options

Thanks for the pic. I always get that when connecting to my router. Just click Advanced and then the next option Accept the risk and continue.

Ezalaki modifié na jonzn4SUSE

more options

Got error msg: "Someone could be trying to impersonate the site and you should not continue.

Websites prove their identity via certificates. Firefox does not trust www.youtube.com because its certificate issuer is unknown, the certificate is self-signed, or the server is not sending the correct intermediate certificates.
Error code: SEC_ERROR_UNKNOWN_ISSUER
View Certificate"

When I click Advanced I get attached jpg (The FIRST time I did this I got a bunch of text code, but this has not recurred). This jpg shows a bunch of Google certs

more options

Your screenshot is the option to view the certificate, I can replicate that. see screenshot Post a screenshot the option you get after clicking Advanced from the first screenshot. You should be able to click Accept the risk and continue to move forward.

more options

Just for S&Gs you can try this option if you're up for it. IMHO you should have this available for testing issue like this. https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/

more options

Here is what I get after clicking Advanced:

more options

Virtualization is Disabled.

I am tired now. I will enable it tomorrow am when I get moving again.

Thanks for all your efforts!

more options

Good night.  ;-))

more options

Does it still happen in a new profile without signing into sync? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile.

more options

Refreshing Firefox fixed everything!

Thank you all for your help !!!

more options

Glad to hear. Mark it as resolved to get it off our list of issues and have a nice day.