We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

I can't access a person's DM on twitter/X but I can on other browsers

more options

For some reason when I enter a single person's DMs on twitter I can't see it, I just get the error message of something went wrong. I deleted cache, cookies, resetted Firefox, hard refresh, uninstalled extensions and all... still didn't work. The thing is that this doesn't happen in the app or other browsers like Edge, it only happens on Firefox for some reason, and yes it's updated in the latest version. Only way I can actually access this person's DMs is when I use the extension Old Twitter Layout... but I don't want to use that layout... so I'm not sure what is happening.

I would appreciate the help, please.

For some reason when I enter a single person's DMs on twitter I can't see it, I just get the error message of something went wrong. I deleted cache, cookies, resetted Firefox, hard refresh, uninstalled extensions and all... still didn't work. The thing is that this doesn't happen in the app or other browsers like Edge, it only happens on Firefox for some reason, and yes it's updated in the latest version. Only way I can actually access this person's DMs is when I use the extension Old Twitter Layout... but I don't want to use that layout... so I'm not sure what is happening. I would appreciate the help, please.
Bafoto sur écran jointes

All Replies (1)

more options

Hola Su consulta fue redirigida al foro en Español. Este problema solo ocurre con un usuario en particular? DM son mensajes de X (Twitter) ? Probaste: https://support.mozilla.org/es/kb/Protecci%C3%B3n-contra-el-rastreo-mejorada-en-Firefox-para-escritorio#w_que-hacer-si-un-sitio-no-funciona Gracias

Ezalaki modifié na GerardoPcp04