This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Emails Appear in SPAM folder

  • 3 biyano
  • 0 eza na bankokoso oyo
  • 4 views
  • Eyano yasuka ya david

firefox1277
firefox1277
more options

Running Thunderbird v115.9.0 (64-bit)

Recently I started to receive emails in my SPAM folder from an IMAP account. I have had this account for 10+ years and never had emails in SPAM. The setting on the actual account is set to SPAM off. Junk is turned off on Thunderbird.

Any ideas as to why this is starting to happen? Was there a change in a Thunderbird update?

TIA!

Running Thunderbird v115.9.0 (64-bit) Recently I started to receive emails in my SPAM folder from an IMAP account. I have had this account for 10+ years and never had emails in SPAM. The setting on the actual account is set to SPAM off. Junk is turned off on Thunderbird. Any ideas as to why this is starting to happen? Was there a change in a Thunderbird update? TIA!
Bafoto sur écran jointes

All Replies (3)

david
david
  • Top 10 Contributor
more options

That screen image didn't come from Thunderbird, so I don't know what settings you have. Anyway, I have no solution, but I do suggest to check your account online to see if mail is being marked spam at the server. Also check your Thunderbird settings.

firefox1277
firefox1277 Nkolo motuna
more options

The screen image was from my IMAP account settings specifying that SPAM was not configured. Checked both and no settings for SPAM or JUNK are configured.

david
david
  • Top 10 Contributor
more options

If true, then no messages are marked as spam, but they are. So, I can't make further suggestions.