This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Login pages stall before two-factor authentication

more options

Recently, I've run into logging in on at least two websites where I have two-factor authentication set up. I'll click the sign in button, and rather than advancing to ask for my authentication code, I get stuck in an endless loading loop and am unable to do anything.

Is there anything I can do to fix this? I have already tried clearing cache and cookies and restarting in safe mode.

This issue only happens to me on desktop. The mobile version of firefox still lets me log in, but I prefer to use desktop.

Recently, I've run into logging in on at least two websites where I have two-factor authentication set up. I'll click the sign in button, and rather than advancing to ask for my authentication code, I get stuck in an endless loading loop and am unable to do anything. Is there anything I can do to fix this? I have already tried clearing cache and cookies and restarting in safe mode. This issue only happens to me on desktop. The mobile version of firefox still lets me log in, but I prefer to use desktop.

All Replies (1)

more options

Small update: The problem seems to be affecting android as well. I tried logging into mychart in mobile firefox and was also stuck in a loading loop.

Helpful?

Tuna motuna

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.