Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

New update broke password manager

  • 3 biyano
  • 1 eza na nkokoso oyo
  • Eyano yasuka ya cor-el

more options

My computer just installed the new update and now I cannot access my passwords. It keeps saying I have to enter the master password, but it gives me no place to enter a password. When I click the "LogIn" button, the screen just blinks.

My computer just installed the new update and now I cannot access my passwords. It keeps saying I have to enter the master password, but it gives me no place to enter a password. When I click the "LogIn" button, the screen just blinks.
Bafoto sur écran jointes

All Replies (3)

more options

It was loading the log-in pop up UNDER the main window instead of on top of it.

Helpful?

more options

Same issue but the root cause is not a hidden pop up. When I browse I get the pop up for master password I enter it but pop up keeps coming back like not the right one. I know it's not the case : I'm logged in using the PW here. I tried restart PC, switch to maintenance mode, cache clearing, nothing changes. Then disconnecting / reconnecting that made things worse : possible to disconnect impossible to reconnect. Last, impossible de reset the password from FF menus. you could access and get the pop up window but the "enter" option was "greyed", only the "cancel" option to go back active.

Looks like the last update just F... up the links to the server.

Helpful?

more options

You can can inspect the current login state and login and logout and change the Primary Password via the Security Device Manager.

  • Settings -> Privacy & Security
    Security -> Certificates -> Security Devices

In the left panel select "Software Security Device". You can find "Log In" and "Log Out" and "Change Password" in the very right panel. You may have to Zoom out the page or go full screen to make this right panel visible.

Helpful?

Tuna motuna

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.