This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My personal folders with contents don't show after Thunderbird updates to 128.4.3esr (64-bit)

  • 3 biyano
  • 0 eza na bankokoso oyo
  • Eyano yasuka ya david

Mega Mike
Mega Mike
more options

Yesterday TB did an update and when I started the app today it was like I was using the program for the very first time. I had to re-enter my e-mail account settings, change the window layout (that took one hour) and now find a way to get my personal folders back. There are folders that I myself created and they contain saved e-mails.

Using my ISP's webmail service I can see that these folders still exist on their server. But despite all my one line research, I haven't been able to solve this problem. I did run trouble shoot, but that didn't help.

If anyone has any tips, tricks or other solutions, please let me know.

Yesterday TB did an update and when I started the app today it was like I was using the program for the very first time. I had to re-enter my e-mail account settings, change the window layout (that took one hour) and now find a way to get my personal folders back. There are folders that I myself created and they contain saved e-mails. Using my ISP's webmail service I can see that these folders still exist on their server. But despite all my one line research, I haven't been able to solve this problem. I did run trouble shoot, but that didn't help. If anyone has any tips, tricks or other solutions, please let me know.

Solution eye eponami

This sometimes happens when Thunderbird is updated. Other software (antivirus? VPN?) interrupts the process, causing thunderbird's update of the prefs.js file to fail. When this happens, the updates appear in prefs-1.js. On a restart, Thunderbird starts fresh, causing you to reenter email info. exiting thunderbird, locating the prefs-1.js and renaming to prefs.js generally restores everything.

Tanga eyano oyo ndenge esengeli 👍 1

All Replies (3)

david
david
  • Top 10 Contributor
more options

Solution eye oponami

This sometimes happens when Thunderbird is updated. Other software (antivirus? VPN?) interrupts the process, causing thunderbird's update of the prefs.js file to fail. When this happens, the updates appear in prefs-1.js. On a restart, Thunderbird starts fresh, causing you to reenter email info. exiting thunderbird, locating the prefs-1.js and renaming to prefs.js generally restores everything.

Helpful?

Mega Mike
Mega Mike Nkolo motuna
more options

Hello David,

Thank you for your response. I have been able to use your information to apparently solve my problem. But in my case, I actually had seven prefs.js files, the original plus numbers 1 through 6. So instead of renaming prefs-1.js, I renamed prefs-6.js because it seemed like the newest file from the bunch.

I think that this has solved the problem. We'll see in the days and weeks ahead.

Thank you for your intervention and advice!

Helpful?

david
david
  • Top 10 Contributor
more options

You're welcome. :)

Helpful?

Tuna motuna

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.