This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird can't find its profile - what can I do to create a new one

  • 1 eyano
  • 0 eza na bankokoso oyo
  • Eyano yasuka ya david

more options

After running the download to install Thunderbird, which gave no error messages, when I try to run Thunderbird it can't find its profile. What do I do next to find the profile, or create a new profile? What is the name of the profile?

After running the download to install Thunderbird, which gave no error messages, when I try to run Thunderbird it can't find its profile. What do I do next to find the profile, or create a new profile? What is the name of the profile?

All Replies (1)

more options

I suggest repeating the download and install, as this appears to be corrupted. Be sure to download from thunderbird.net.

Helpful?

Tuna motuna

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.