This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

What are you considering non responsive with the plugins? Flash player is working just fine then I get your crash page in the middle of doing something. You say it only crashes when it's been unresponsive for 45 seconds. Mine is crashing in less then 1

  • 1 eyano
  • 0 eza na bankokoso oyo
  • 4 views
  • Eyano yasuka ya TXGuy

AnonymousUser
AnonymousUser
more options

I have had problems with firefox crashing for the last three month. I have updated to the latest version with the crash protection. Now the flash player crashes about every 20 minutes or so. On your blog page you state that I will get the crash page when the plugin has been non-responsive for 45 seconds well with mine the games are going along just fine then wham crash page. Flash player was responding and you gave me crash report anyway. What's up???? Flash player is crashing within seconds not 45 seconds!!!!!!!!!!!!!!!!! Your check plugin page always states that my plugins are UP TO DATE!!!!!

This happened

Every time Firefox opened

== three months ago and getting worse with every upgrade you send!!!!!!!!!!!!!!!!!!!!!!!

I have had problems with firefox crashing for the last three month. I have updated to the latest version with the crash protection. Now the flash player crashes about every 20 minutes or so. On your blog page you state that I will get the crash page when the plugin has been non-responsive for 45 seconds well with mine the games are going along just fine then wham crash page. Flash player was responding and you gave me crash report anyway. What's up???? Flash player is crashing within seconds not 45 seconds!!!!!!!!!!!!!!!!! Your check plugin page always states that my plugins are UP TO DATE!!!!! == This happened == Every time Firefox opened == three months ago and getting worse with every upgrade you send!!!!!!!!!!!!!!!!!!!!!!!

All Replies (1)

TXGuy
TXGuy
more options

"I have had problems with firefox crashing for the last three month."

You need to investigate the cause of your crashes that started prior to the release of the first Firefox version that offered crash protection, version 3.6.4, released in mid to late June 2010; that is just over one month ago. The crash protection feature does not prevent a plugin from crashing, it prevents the whole Firefox browser from crashing because of a crashing plugin; only the tab with the crashing plugin crashes.

For information about report plugin crashes see: http://support.mozilla.com/en-US/kb/Plugin+crash+reports

You need to post the crash Report IDs for the crashes occurring over the last 3 months. To do so, type about:crashes in the URL/location/address bar, then copy and paste the Report IDs (only) into your reply. See: http://support.mozilla.com/en-US/kb/Firefox+crashes#Getting_help_with_your_crash

In addition, please do the following. Type about:support in the URL/location/address bar, on the screen presented, click "Copy all to Clipboard" and paste that into your reply.