This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Installed Java 6.3 and now Firefox crashes when I open it. Disabled Java and now it seems ok.

  • 2 biyano
  • 27 eza na bankokoso oyo
  • 2 views
  • Eyano yasuka ya bhoughtal

bhoughtal
bhoughtal
more options

I use Chrome more than Firefox, but I just bought a credit card reader/encrypter, and must use Firefox. When I went to open it, Firefox crashed on startup. The only add-on I installed recently besides the Smartswipe card reader was an update to Java (ver. 6.3). Disabling that add-on made Firefgox work. Do I need Java 6.3?

I use Chrome more than Firefox, but I just bought a credit card reader/encrypter, and must use Firefox. When I went to open it, Firefox crashed on startup. The only add-on I installed recently besides the Smartswipe card reader was an update to Java (ver. 6.3). Disabling that add-on made Firefgox work. Do I need Java 6.3?

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

You have Java Plug-in 1.6.0_23 installed, which is the latest security update. It shouldn't be causing Firefox to crash.

https://support.mozilla.com/en-US/kb/Firefox+crashes#Getting_help_with_your_crash

Type about:crashes in the URL bar and hit Enter.
Click the hyperlinks to bring up the Crash Report pages and copy'n'paste the URL of each of those reports into the message box here. We'll see if we can help you figure out what is causing those crashes to happen.

bhoughtal
bhoughtal Nkolo motuna
more options

You're right. The problem is with the Smartswipe credit card encrypter and not the Java update. I'm working with tech support for the Smartswipe now. When I disable the add-on Firefox works fine.