This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

After download an new add-on, and restart Firefox , the extension is not useable. Firefox wants to restart,to finish the installprocess, but it don´t change any settigs?

  • 1 eyano
  • 6 eza na bankokoso oyo
  • 6 views
  • Eyano yasuka ya TonyE

more options

I´ve already tried: go back to manufacturer settings of firefox check for any updates (ff & add- on) download the add-on again

I use firefox 3.6.13 and Windows XP professional x 64

I´ve already tried: go back to manufacturer settings of firefox check for any updates (ff & add- on) download the add-on again I use firefox 3.6.13 and Windows XP professional x 64

All Replies (1)

more options

See the following link, I recommend starting with the section on corrupt extension files, if one of the files listed there is corrupt it can cause this sort of problem - https://support.mozilla.com/kb/Unable+to+install+add-ons