This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

problem connecting to internet via Firefox as XUL Runner Error Platform version is not compatible with minVersion 1.9.2.16 max version 1.9.2.16

  • 1 eyano
  • 52 eza na bankokoso oyo
  • 6 views
  • Eyano yasuka ya cor-el

bfreeman
bfreeman
more options

Firfox requested to update previous version to new version of which i allowed. After installation complete i tried to connect to the internet and was denied with a following error window appearing. As explained above i shall explain again as shown in the error window. XULRunner Error: Platform version " is not compatible with minVersion >= 1.9.2.16 maxVersion<= 1.9.2.16 This will not allow me to connect to the internet as i would like to continue to. Please restore if possible my previous toolbar and able for me to connect to the internet. Thank you.

Firfox requested to update previous version to new version of which i allowed. After installation complete i tried to connect to the internet and was denied with a following error window appearing. As explained above i shall explain again as shown in the error window. XULRunner Error: Platform version " is not compatible with minVersion >= 1.9.2.16 maxVersion<= 1.9.2.16 This will not allow me to connect to the internet as i would like to continue to. Please restore if possible my previous toolbar and able for me to connect to the internet. Thank you.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This issue can happen when the updater wasn't able to update all files in the Firefox program folder.

Do a clean (re-)install:

  • Download a fresh Firefox copy and save the file to the desktop.
  • Firefox 4.0: http://www.mozilla.com/firefox/all.html
  • Firefox 3.6.x: http://www.mozilla.com/en-US/firefox/all-older.html
  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Don't remove personal data if you uninstall the current version.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere (not in the Firefox program folder) and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.