This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

The security icon (lock sign) does not appear even when I go to a secure web site? Should I assume that I am on a secure site?

  • 1 eyano
  • 5 eza na bankokoso oyo
  • 9 views
  • Eyano yasuka ya TonyE

more options

Typically the security icon ("lock sign") appears if one goes to a secure web site - such as my bank. This assures me that I can enter the information such as my user name, password etc. (or make a payment by credit card etc.) without worry since the lock sign assures that said site is "secure". However this security icon does not appear in my "Firefox". I do not know if this indicates that the connection is not secure or what? Pls. help.

Typically the security icon ("lock sign") appears if one goes to a secure web site - such as my bank. This assures me that I can enter the information such as my user name, password etc. (or make a payment by credit card etc.) without worry since the lock sign assures that said site is "secure". However this security icon does not appear in my "Firefox". I do not know if this indicates that the connection is not secure or what? Pls. help.

All Replies (1)

more options

The padlock has been replaced by the site identity button, for details on using it see https://support.mozilla.com/kb/Site+Identity+Button

If you want to add a padlock icon to the location bar, you can use the Padlock add-on - https://addons.mozilla.org/firefox/addon/padlock-icon/