We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

plugins that needed updating,

bbavuso
bbavuso
more options

Firefox opened to a list of plugins that needed updating, so I clicked on the first one and it went to a page to download, I clicked that and it said it was downloading and then said complete , but on the list it didn't show it was updated, then I clicked on another one that said update and it went thru the download and then said completed, and gave me questions that I didn't know what I was suppose to do. Then I clicked on the quick time update and it downloaded and then I got a popup that said quicktime installer.exe and it said clear list. I didn't know if I was suppose to click on clear list or not so I didn't do anything, Please help!

Firefox opened to a list of plugins that needed updating, so I clicked on the first one and it went to a page to download, I clicked that and it said it was downloading and then said complete , but on the list it didn't show it was updated, then I clicked on another one that said update and it went thru the download and then said completed, and gave me questions that I didn't know what I was suppose to do. Then I clicked on the quick time update and it downloaded and then I got a popup that said quicktime installer.exe and it said clear list. I didn't know if I was suppose to click on clear list or not so I didn't do anything, Please help!

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
more options

You should have used Firefox to post here, instead of using IE 8, that way we would have gotten a listing of your installed plugins along with the version number.

Open up Help > Troubleshooting Information, then hit the Copy all to clipboard button. Then paste that listing into the Reply box here.

When it comes to updating Flash and Java, IMO you are better off downloading the new version of those programs than "updating" them thru an update button. Once they are downloaded, uninstall the older version and install the new version.