Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

The proxy server is refusing connections on a user name on my desktop. How do I repair that?

  • 1 eyano
  • 1 eza na nkokoso oyo
  • 1 view
  • Eyano yasuka ya cor-el

more options

Hello,

My computer has 2 users on here. Under my username when I try to go on the internet I get a pop up that say "The proxy server is refusing connections. Firefox is configured to use a proxy server that is refusing connection." I have tried going into my control panel under internet options and changing my LAN setting to automatic and that did not work. I also tried to place where is searches for the proxy and I am unable to connect on y user. I can switch users and go under my daughters and then I am able to connecto to the internet.

Hello, My computer has 2 users on here. Under my username when I try to go on the internet I get a pop up that say "The proxy server is refusing connections. Firefox is configured to use a proxy server that is refusing connection." I have tried going into my control panel under internet options and changing my LAN setting to automatic and that did not work. I also tried to place where is searches for the proxy and I am unable to connect on y user. I can switch users and go under my daughters and then I am able to connecto to the internet.

All Replies (1)

more options

If you have problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.