This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

I no longer see the padlock symbol when I am on a site that is usually encrypted, like my bank account. I rely on that symbol to know that I am safe. Is there a setting that I turned off by accident?

  • 5 biyano
  • 3 eza na bankokoso oyo
  • 64 views
  • Eyano yasuka ya lwilliams2

more options

This is about the padlock symbol that appears on the browser when data that is sent and received is encrypted.

This is about the padlock symbol that appears on the browser when data that is sent and received is encrypted.

Solution eye eponami

The lock symbol has been removed in Firefox 5 and replaced with the How do I tell if my connection to a website is secure?

Install this add-on to get it back: https://addons.mozilla.org/en-US/firefox/addon/padlock-icon/


If this suggestion resolves the problem for you, please click the Solved it button next to this post after you log in into the forum. This will help others searching for a solution to the same problem.

Thanks.

Tanga eyano oyo ndenge esengeli 👍 0

All Replies (5)

more options

Solution eye oponami

The lock symbol has been removed in Firefox 5 and replaced with the How do I tell if my connection to a website is secure?

Install this add-on to get it back: https://addons.mozilla.org/en-US/firefox/addon/padlock-icon/


If this suggestion resolves the problem for you, please click the Solved it button next to this post after you log in into the forum. This will help others searching for a solution to the same problem.

Thanks.

Ezalaki modifié na Xircal

more options

I tried and it works. Thank you very much!!

more options

Actually the Site Identity Button is not new as of Firefox 5.0 as Xircal said as it has existed since Firefox 3.0

The padlock only shows that there is a secure connection and doesn't guarantee that you are connected to the right server. So you might still be connected to the wrong server if you make a typo in the URL and someone has claimed that mistyped URL. The functionality of the padlock has been replaced by the Site Identity Button on the left end of the location (address) bar.


http://www.mozilla.com/en-US/firefox/security/identity/

http://www.mozilla.com/en-US/firefox/3.0/releasenotes/ What's New in Firefox 3.0 One-click site info: Click the site favicon in the location bar to see who owns the site and to check if your connection is protected from eavesdropping. Identity verification is prominently displayed and easier to understand. When a site uses Extended Validation (EV) SSL certificates, the site favicon button will turn green and show the name of the company you're connected to. (Try it here!)

more options

You're welcome.

more options

I can see how it is an upgrade. I need simplicity and familiarity though. Thank you for your explanation.