We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

need to unstall firefox & reinstall. Uninstall left components on my harddrive- creating havoc on my pc

  • 1 eyano
  • 2 eza na bankokoso oyo
  • 2 views
  • Eyano yasuka ya hochimike

more options

firefox was unresponsive I uninstalled it but it didn't uninstall completely - now it will not open at all; will not reinstall a new download -it says that I already have a version installed - other programs from are now not opening

firefox was unresponsive I uninstalled it but it didn't uninstall completely - now it will not open at all; will not reinstall a new download -it says that I already have a version installed - other programs from are now not opening

All Replies (1)

more options

I had a similar problem,my computer froze while I was un installing/re installing Firefox,then kept saying I must delete old Firefox before it would allow me to re install,It apparently had remnants even though it indicated that the Firefox file was empty..,I finally used the "remove program" tool from "Advanced System Care",a free utility available from CNET,..That cleared it and then I could reinstall.,...Hope that helps...