1. Clearing all cookies doesn't work - they disappear from the list of cookies, but all reappear immediately when I check Show Cookies 2. The do-not-track feature is permanently disabled - I cannot check it, it's permanently grayed-out
When I clear cookies, they disappear from the list, then I close Firefox and reopen it. But I immediately click Show Cookies to make sure -- and all the same cookies are there, even though the only site I'm on is Firefox. In preferences I've entered the sites I want to allow to place cookies, but clearing other cookies just doesn't work. What's more, the do-not-track feature in preferences is not operable - it is permanently grayed/inactivated, though all the other functions in the privacy panel are operable (though clearing cookies doesn't work either)
All Replies (6)
This could be a problem with the file cookies.sqlite
Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete cookies.sqlite-journal and cookies.txt, if they exist, in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.
Profile Folder
Check and tell if its working.
Thanks for the reply, mha007. I checked - I have no Firefox Profile folder anywhere in any of the Library folders. The only Mozilla folder under Library/App Support has only an Extensions folder, and it has only one empty folder in it (dating from 2008). That's the only Mozilla folder in the User/Library folder. In the HD/Library/App Support is the same Mozilla/Extension folder, and in the general HD/Mozilla folder is something called Global.regs with 0 KB.
Create a New Profile as a test to check if your current profile is causing the problems.
-> Basic Troubleshooting: Make a New Profile
-> If that New Profile works then you can recover your Bookmarks and Passwords from the Old Profile.
-> Recovering important data from an old profile
Check and tell if its working.
OK. I tried that. I entered what the instructions said, but instead of Profile Manager opening, I got "no such file or directory" - I'm attaching the screen shot so you can see if I made a mistake - I noticed that I couldn't close the gap between the $ and the /Applications, so I don't know if that space had anything to do with it not working.
Download latest Firefox version using one of these links:
- http://www.mozilla.com/en-US/firefox/new/
- http://www.mozilla.com/en-US/firefox/central/
- http://www.mozilla.com/en-US/firefox/fx/
- http://www.mozilla.com/en-US/firefox/all.html
Uninstall your current Firefox
- http://kb.mozillazine.org/Uninstalling_Firefox
- DO NOT SELECT TO REMOVE USER DATA AND SETTINGS
- Restart your system
Install Firefox using the downloaded & saved Firefox installer file
Check and tell if its working.
Make sure that you leave a space between firefox-bin and -ProfileManager
Do you have an extension like TACO (Abine) or TrackerBlock that maintains a set of OPT-OUT cookies?
Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
- Don't make any changes on the Safe mode start window.
- https://support.mozilla.com/kb/Safe+Mode
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