Firefox crashes on gmail
I installed Firefox 9 a couple of days ago and gmail is proving very unstable. I can get into it and use it, but very often Firefox will crash to the desktop or I have to shut it down manually with task manager. It will crash immediately on loading the inbox, or work for a few minutes and crash when I click to open something. It is only crashing on gmail, no other websites are affected at all. I was using Firefox 8 previously and all the other versions before that, gmail has been fine with all of them. Any help much appreciated. Mark
Solution eye eponami
The problem appears to be solved. I contacted Trusteer via the Rapport Console and they recommended that I update to the latest version. This sounds obvious enough but I didn't do it before because the Console told me that I was "up to date", nevertheless there's a new version and I was directed to download it at http://download.trusteer.com/Gcur4Wtnu/RapportSetup.exe
It's been running for 24 hours now and, despite trying to encourage a crash by logging into my several gmail accounts many more times than is necessary, there's been no crash since. Before I updated Rapport it was rare that I could log in first time without Firefox crashing, so hopefully it's now fixed. I thought I should share this as others seem to be suffering with it.
Thanks for the tip putting me on to Rapport. I'd never have figured out that the crash was anything to do with it. Mark
Tanga eyano oyo ndenge esengeli 👍 5All Replies (3)
Crash report given in your system details: https://crash-stats.mozilla.com/report/index/7bb0f859-ef0d-42ee-8ada-06f012120102. There is a bug open about it, see Bug 700176 - Crash Report [@ js_GetIndexFromBytecode ]
So the way I read that it's something to do with Trusteer? I use it on several sites but it's completely fine with them. It has no part in gmail that I know of, and this problem only exists on gmail for me. Is there any hope of a fix for this soon or do I have to put up with it until Firefox 10 comes out and hope that it's fixed in that? Or is it possible to go back to Firefox 8? If so, how? Thanks, Mark
Solution eye oponami
The problem appears to be solved. I contacted Trusteer via the Rapport Console and they recommended that I update to the latest version. This sounds obvious enough but I didn't do it before because the Console told me that I was "up to date", nevertheless there's a new version and I was directed to download it at http://download.trusteer.com/Gcur4Wtnu/RapportSetup.exe
It's been running for 24 hours now and, despite trying to encourage a crash by logging into my several gmail accounts many more times than is necessary, there's been no crash since. Before I updated Rapport it was rare that I could log in first time without Firefox crashing, so hopefully it's now fixed. I thought I should share this as others seem to be suffering with it.
Thanks for the tip putting me on to Rapport. I'd never have figured out that the crash was anything to do with it. Mark