This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Trying to load version 9. Currently on 8. MacBookPro. Will not install and firefox installer symbol will not install on Applications list?

  • 2 biyano
  • 7 eza na bankokoso oyo
  • 5 views
  • Eyano yasuka ya Tgrant1362

more options

Not sure if I'm using the right terms but.. -Firefox 8.0.1 is now on my Mac Applications list. -When I tried to upgrade to version 9, it would not drag into my applications folder. -The installer symbol is "stuck" on the desktop and will not transfer into the application folder. -Each time I open the computer, I now have to restart firefox and also get a warning that "this was downloaded from the internet". -The whole system seems to have slowed down

Not sure if I'm using the right terms but.. -Firefox 8.0.1 is now on my Mac Applications list. -When I tried to upgrade to version 9, it would not drag into my applications folder. -The installer symbol is "stuck" on the desktop and will not transfer into the application folder. -Each time I open the computer, I now have to restart firefox and also get a warning that "this was downloaded from the internet". -The whole system seems to have slowed down

Solution eye eponami

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.

Tanga eyano oyo ndenge esengeli 👍 2

All Replies (2)

more options

Solution eye oponami

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.

Ezalaki modifié na cor-el

more options

Thank you for your suggestion. Worked perfectly. Am 77 and trying to keep up with all this but do get frustrated now and then. Appreciate your help.