This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Firefox 10 Crashes occassionally when clicking on a picture on facebook that loads the new popup. Firefox just hangs and becomes unresponsive. Is there a fix for this?

  • 3 biyano
  • 7 eza na bankokoso oyo
  • 1 view
  • Eyano yasuka ya Hasan

more options

When u click on a picture that loads the popup that Facebook has recently introduced on occasion Firefox just hangs and becomes unresponsive and has to be closed by using task manager. It doesn't happen every time say for every 2 out of 10.

This is what the error report says....

Description:

 A problem caused this program to stop interacting with Windows.

Problem signature:

 Problem Event Name:	AppHangB1
 Application Name:	firefox.exe
 Application Version:	10.0.0.4411
 Application Timestamp:	4f2548ce
 Hang Signature:	4813
 Hang Type:	0
 OS Version:	6.1.7601.2.1.0.256.48
 Locale ID:	2057
 Additional Hang Signature 1:	4813d58d219b01045ae1404b21f04466
 Additional Hang Signature 2:	ec05
 Additional Hang Signature 3:	ec057c79f467a3033cec4ebe11500204
 Additional Hang Signature 4:	4813
 Additional Hang Signature 5:	4813d58d219b01045ae1404b21f04466
 Additional Hang Signature 6:	ec05
 Additional Hang Signature 7:	ec057c79f467a3033cec4ebe11500204
When u click on a picture that loads the popup that Facebook has recently introduced on occasion Firefox just hangs and becomes unresponsive and has to be closed by using task manager. It doesn't happen every time say for every 2 out of 10. This is what the error report says.... Description: A problem caused this program to stop interacting with Windows. Problem signature: Problem Event Name: AppHangB1 Application Name: firefox.exe Application Version: 10.0.0.4411 Application Timestamp: 4f2548ce Hang Signature: 4813 Hang Type: 0 OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 2057 Additional Hang Signature 1: 4813d58d219b01045ae1404b21f04466 Additional Hang Signature 2: ec05 Additional Hang Signature 3: ec057c79f467a3033cec4ebe11500204 Additional Hang Signature 4: 4813 Additional Hang Signature 5: 4813d58d219b01045ae1404b21f04466 Additional Hang Signature 6: ec05 Additional Hang Signature 7: ec057c79f467a3033cec4ebe11500204

Ezalaki modifié na Jim

All Replies (3)

more options

Solution eye oponami

more options

all it gives me is above.

more options

-> Provide your Crash IDs by using the suggestions mentioned in the following article: