This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

My firefox screen is entirely blank.

  • 1 eyano
  • 1 eza na nkokoso oyo
  • 1 view
  • Eyano yasuka ya cor-el

more options

I have new PC, downloaded Firefox and it worked for a time. Installed some updates (?) and now I only get a blank screen. Iknwo the internet works as I have IE and thatworks fine. Is it a firewall issue? thanks!

I have new PC, downloaded Firefox and it worked for a time. Installed some updates (?) and now I only get a blank screen. Iknwo the internet works as I have IE and thatworks fine. Is it a firewall issue? thanks!

All Replies (1)

more options

A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See: