This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

IMDB won't play videos (trailers).

  • 3 biyano
  • 18 eza na bankokoso oyo
  • 1 view
  • Eyano yasuka ya Vivek

more options

I get the message "Sorry! Looks like we don't have a video format that your browser knows how to play". Youtube works fine and I've tried starting Firefox in safe mode (Restart with addons disabled), all to no avail.

Win 7, Firefox 10.0.2

TIA :)

I get the message "Sorry! Looks like we don't have a video format that your browser knows how to play". Youtube works fine and I've tried starting Firefox in safe mode (Restart with addons disabled), all to no avail. Win 7, Firefox 10.0.2 TIA :)

All Replies (3)

more options

Hi,

You may have to install the Flash Player plugin. After downloading the Flash installer, exit Firefox before starting the installation. Please note that you may have to explicitly deselect any extras offered with the Flash Player.

Flash Player Installer

Flash Player Check

more options

Thanks for the reply, I ended up uninstall/re-install Firefox and it all worked nicely from there.

more options

Thanks for the helpful feedback.