This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

It updated itself, now it won't start & I can't uninstall

  • 1 eyano
  • 1 eza na nkokoso oyo
  • 1 view
  • Eyano yasuka ya Matt_G

BeckyinAustin
BeckyinAustin
more options

I read the other articles & I don't understand them. I'm trying to uninstall this program, the wizard comes up then it says it can't run because I need to shut down Firefox. Which I'm trying to uninstall because it _won't _ run. (also, I didn't update because it said my Norton security would not interact well with it - so it updating itself is pretty darn annoying, I'm pretty sure I want to really uninstall FF & not use it again because of this feature - who is in charge of my computer, me or FF?)

I read the other articles & I don't understand them. I'm trying to uninstall this program, the wizard comes up then it says it can't run because I need to shut down Firefox. Which I'm trying to uninstall because it _won't _ run. (also, I didn't update because it said my Norton security would not interact well with it - so it updating itself is pretty darn annoying, I'm pretty sure I want to really uninstall FF & not use it again because of this feature - who is in charge of my computer, me or FF?)

All Replies (1)

Matt_G
Matt_G
more options

Hi BeckyinAustin,

Firefox might be running still in the background. Perhaps it didn't shut down correctly. Why don't you try restarting your computer and trying the uninstall before you do anything else. You could also try opening the task manager and killing the Firefox process if it is running.

You could then try installing a fresh version of Firefox from:

http://www.mozilla.org/firefox/new/

Hopefully this helps!