This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Firefox 12 flash player not working with video on Facebook

  • 7 biyano
  • 64 eza na bankokoso oyo
  • 3 views
  • Eyano yasuka ya AliceWyman

caps321
caps321
more options

Using Firefox 12, newest flash player 32 bit -- embedded video won't work on Facebook. I have tried another computer with XP SP3, completely removed firefox, flash, started in safe mode with add ons disabled, even created a new profile with no addons at all, and nothing seems to fix the problem. Video plays fine in Internet Explorer. That said, YouTube works fine so I don't think its a flash 'only' problem. (I right clicked on video to make sure flash was playing the video and not html 5.)

Using Firefox 12, newest flash player 32 bit -- embedded video won't work on Facebook. I have tried another computer with XP SP3, completely removed firefox, flash, started in safe mode with add ons disabled, even created a new profile with no addons at all, and nothing seems to fix the problem. Video plays fine in Internet Explorer. That said, YouTube works fine so I don't think its a flash 'only' problem. (I right clicked on video to make sure flash was playing the video and not html 5.)

Solution eye eponami

As of 6-7-12 @ 7:55am Eastern the video is working. Funny, 15 minutes ago it wasn't! That said, I am now using Firefox 13 but the problem with Facebook video seems to be intermittent and therefore is most likely on their end.

Tanga eyano oyo ndenge esengeli 👍 0

All Replies (7)

user633449
user633449
more options

If you download and install http://fpdownload.macromedia.com/pub/flashplayer/current/licensing/win/install_flash_player_11_plugin_32bit.exe, does Flash begin to work? IE and Firefox use different Flash plugins, so it is possible the Firefox one isn't properly installed.

caps321
caps321 Nkolo motuna
more options

Thanks, but that doesn't work either. After clicking on a FaceBook embedded video, it still turns into a blank/black box.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Is the Flash player loaded if you right-click that black box where the player should be?

Does it help if you try to "Disable the hardware acceleration" in the Flash Player?

See also:

Flash "Display settings" window:

AliceWyman
AliceWyman
  • Moderator
more options

For other ideas, see:

caps321
caps321 Nkolo motuna
more options

Right clicking on the black box shows the Flash pop up box with version 11.2.202.235.

Disabling hardware acceleration has no effect.

It is playing embedded video on Facebook from AMCTV & YouTube for instance. The video I'm having trouble with seems to be hosted on Facebook's servers. Just video people upload but aren't using YouTube to host it.

caps321
caps321 Nkolo motuna
more options

Solution eye oponami

As of 6-7-12 @ 7:55am Eastern the video is working. Funny, 15 minutes ago it wasn't! That said, I am now using Firefox 13 but the problem with Facebook video seems to be intermittent and therefore is most likely on their end.

AliceWyman
AliceWyman
  • Moderator
more options

Thanks for letting us know that the problem with Facebook video seems to be intermittent and therefore is most likely on their end. . I marked this question "solved"