Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Unable to upload a book file to Amazon Kindle Direct Publishing when using Firefox - it works with IE, why a problem with Firefox?

  • 5 biyano
  • 6 eza na bankokoso oyo
  • 13 views
  • Eyano yasuka ya Capefox

Capefox
Capefox
more options

As a Kindle book publisher trying to upload a book file to publish in the Amazon Kindle store (using Firefox), the process gets stuck in "Upload" and of course does not get uploaded. I then have to use Internet Explorer to upload my book files to Amazon Kindle.

Why will Firefox not upload the book file? Other Amazon Kindle publishers have the same problem with Firefox.

As a Kindle book publisher trying to upload a book file to publish in the Amazon Kindle store (using Firefox), the process gets stuck in "Upload" and of course does not get uploaded. I then have to use Internet Explorer to upload my book files to Amazon Kindle. Why will Firefox not upload the book file? Other Amazon Kindle publishers have the same problem with Firefox.

All Replies (5)

MozillaFirefox911
MozillaFirefox911
more options

is everything up to date?

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

I don't have an account that would allow me test this myself.

What was the last version of Firefox in which it worked normally?

Can you tell whether it is an ordinary HTTP uploader or a Flash-based uploader? Does the store offer a choice?

MozillaFirefox911
MozillaFirefox911
more options

i do not use those files. go backwards in earliar versions.

Capefox
Capefox Nkolo motuna
more options

Thank you for your response, jscher2000! I have only used Firefox 13.0.1. I upload a .mobi file to Amazon Kindle Direct Publishing. For some reason, in Firefox it always gets stuck at the "Upload" point, so I have to go to I.E. to upload - no problem there. Amazon accepts .doc files, .mobi files, and I think 2 other file types for upload to Kindle. I use a web-based software which converts my Word doc file to mobi, which is the one I upload.

Ezalaki modifié na Capefox

Capefox
Capefox Nkolo motuna
more options

Thank you, MozillaFirefox911! Yes, I'm using Firefox 13.0.1. I'll probably just use I.E. to upload in future; no problem with upload there.

Ezalaki modifié na Capefox