This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

how do I get rid of servads.com that keeps poping up? I tried going into add ons, extentions and it was no help?

  • 4 biyano
  • 96 eza na bankokoso oyo
  • 5 views
  • Eyano yasuka ya Chris Ilias

more options

How do I get rid of servads.com that keeps popping up? I tried going into add ons, extentions and it was no help.

How do I get rid of servads.com that keeps popping up? I tried going into add ons, extentions and it was no help.

Solution eye eponami

I have just resolved this problem! It is malicious software.

I downloaded malwarebytes antimalware, updated the program, ran it and it found the problem in a few seconds. It then asks you to restart your computer and lo and behold problem solved.

I downloaded the program from download.com

P.S. my normal malware program DID NOT pick the problem up!

Tanga eyano oyo ndenge esengeli 👍 6

All Replies (4)

more options

Are these separate browser windows that pop up, or ads within the webpage?
If it's a separate window, see https://support.mozilla.org/en-US/kb/pop-blocker-settings-exceptions-troubleshooting#w_pop-ups-not-being-blocked

This is usually a sign that you have some sort of malicious software installed. For more info, see https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware

more options

Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

more options

Solution eye oponami

I have just resolved this problem! It is malicious software.

I downloaded malwarebytes antimalware, updated the program, ran it and it found the problem in a few seconds. It then asks you to restart your computer and lo and behold problem solved.

I downloaded the program from download.com

P.S. my normal malware program DID NOT pick the problem up!

more options

Congratulations!

It's always best to download Firefox from http://www.mozilla.org/ and use the auto-update system when updating Firefox.