This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

I cannot get Flash 11.3 to work after I tried all the workarounds, including installing older version.

  • 3 biyano
  • 11 eza na bankokoso oyo
  • 5 views
  • Eyano yasuka ya John99

aharlan
aharlan
more options

I'm beyond frustrated with this Flash issue. I'm using Windows 7 with a 64bit processor; the computer has two users, myself and the administrator. When the Flash player updated to 11.3, I noticed that I couldn't use Flash in any instance with Firefox, not just videos. I disabled the RealTime plugin on my account and the administrator's account (I have admin access; i.e., I have his password so I can make changes from my account when the dialogue box pops up, or I can log in as him and make changes). 

I went to the workaround and downloaded the uninstaller and got the archived 11.202 version.  I was able to uninstall and install the archived version on my account, but when he signs in to his account, Flash doesn't work. I run Firefox on my account and he runs IE 8 on his account. We both have all of our passwords stored in our respective browsers, so me using IE or him using Firefox until this is sorted out is out of the question.  What appears to be happening is when I install the archived 11.202 on my account, it doesn't work for IE 8 on his account but when I sign into the administrator account and uninstall and reinstall the 11.202 it doesn't show up on my account.  Right now, we have reverted to 11.3 so that Flash works for him but I not only cannot see videos, I cannot use any instance of Flash on my account. When is Adobe either going to ship a fix that works with Firefox or barring that, how can I get the archived 11.202 installed so that it works on both accounts, with Firefox and IE8?
I'm beyond frustrated with this Flash issue. I'm using Windows 7 with a 64bit processor; the computer has two users, myself and the administrator. When the Flash player updated to 11.3, I noticed that I couldn't use Flash in any instance with Firefox, not just videos. I disabled the RealTime plugin on my account and the administrator's account (I have admin access; i.e., I have his password so I can make changes from my account when the dialogue box pops up, or I can log in as him and make changes). I went to the workaround and downloaded the uninstaller and got the archived 11.202 version. I was able to uninstall and install the archived version on my account, but when he signs in to his account, Flash doesn't work. I run Firefox on my account and he runs IE 8 on his account. We both have all of our passwords stored in our respective browsers, so me using IE or him using Firefox until this is sorted out is out of the question. What appears to be happening is when I install the archived 11.202 on my account, it doesn't work for IE 8 on his account but when I sign into the administrator account and uninstall and reinstall the 11.202 it doesn't show up on my account. Right now, we have reverted to 11.3 so that Flash works for him but I not only cannot see videos, I cannot use any instance of Flash on my account. When is Adobe either going to ship a fix that works with Firefox or barring that, how can I get the archived 11.202 installed so that it works on both accounts, with Firefox and IE8?

Solution eye eponami

Thank you, that was helpful.

Tanga eyano oyo ndenge esengeli 👍 0

All Replies (3)

John99
John99
more options

You should e able to install FlashPlayer separately on IE and Firefox. So you may use Flash 11.3 on IE and 11.2 or 10.3 on Firefox.

Work from the administrator account. First of all sort out Firefox, use the Adobe uninstaller to uninstall Flash before reinstalling 11.2 Afterwards check that IE is ok, the Uninstaller may have changed that so you may need to reinstall Flash on IE.

You are apparently using an outdated Firefox 8. That is not secure you should update to the latest Release Firefox 13 (or within a day or so Firefox 14)

You may also encounter problems relating to use of RealPlayer software and that software may affect use of FlashPlayer 11.3

P.S.

When you finish set Firefox's FlashPlayer not to upgrade, and until this issue is resolved do not follow suggestions from Adobe, or Plugincheck etc. to upgrade Flash.

Use this test page form Adobe in each browser and account to check Flash is working ok

The test page will display version information and error messages or a Flash animation to prove flash is working.

Ezalaki modifié na John99

aharlan
aharlan Nkolo motuna
more options

Solution eye oponami

Thank you, that was helpful.

John99
John99
more options

Glad to have helped, thanks for posting back.