This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Battling claro-search. Address bar no longer displays "About Home". Instead I get "Go to Website" Problem?

  • 5 biyano
  • 10 eza na bankokoso oyo
  • 8 views
  • Eyano yasuka ya AEdaystar

more options

I have been battling Claro-search. I have tried all displayed fixes including running Superantispyware and Malwarebytes. Every time I restart Firefox 16.0.1 the claro-search items show up in "About:config". My concern is that the address bar displays, "Go to Website" when it previously displayed "About Home". I have also tried to uninstall and reinstall firefox using a download from Mozilla site. Any suggestions? Thanks. Paul

I have been battling Claro-search. I have tried all displayed fixes including running Superantispyware and Malwarebytes. Every time I restart Firefox 16.0.1 the claro-search items show up in "About:config". My concern is that the address bar displays, "Go to Website" when it previously displayed "About Home". I have also tried to uninstall and reinstall firefox using a download from Mozilla site. Any suggestions? Thanks. Paul

All Replies (5)

more options

Which page is on display when you see the "Go to Website" text in the location bar?

Build-in pages like about:home and about:newtab do not show the URL in the location, so you see the "Go to Website" placeholder text.

more options

The Firefox homepage is displayed. My overall concern is that I must continually use the about config work around to remove Claro-search from the search engine statements. Thanks for the reply. Paul

more options

If you do not keep changes after a restart then see:

See also these pages:

more options

Posted this in another thread but if was clogged with comments in Italian so I thought I would re-post here.

I chose the "Help > Restart with Add-Ons Disabled" and that seemed to work for me!

more options

UPDATE: disregard my earlier answer. Re-starting with Add-Ons Disabled did not work.

I uninstalled Firefox, then went through my control panel and found that Claro was still listed in my programs. Uninstalled everything with Claro on it or that looked suspicious (like the "Savings Buddy" program, something like that).

Hopefully that worked!