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Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Must Reboot To Do Anything.

  • 4 biyano
  • 9 eza na bankokoso oyo
  • 4 views
  • Eyano yasuka ya Big Al

RP1167
RP1167
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When I try installing Firefox it says "Your computer must be restarted to complete a previous upgrade of Firefox, do you want to restart now?" Same with uninstalling, and reinstalling. When I tried to remove it from program files, it wasn't there, when I tried to run it as an administrator(Even though I was already), it didn't work. Always says to reboot, then if you reboot, it says to reboot again and again. I don't know what to do anymore, becasue I can't access it from anywhere, or do any uninstalling, reinstalling, at all. Please help.

When I try installing Firefox it says "Your computer must be restarted to complete a previous upgrade of Firefox, do you want to restart now?" Same with uninstalling, and reinstalling. When I tried to remove it from program files, it wasn't there, when I tried to run it as an administrator(Even though I was already), it didn't work. Always says to reboot, then if you reboot, it says to reboot again and again. I don't know what to do anymore, becasue I can't access it from anywhere, or do any uninstalling, reinstalling, at all. Please help.

All Replies (4)

user633449
user633449
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Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox and any leftover program files and then reinstall Firefox. Please follow these steps one by one:

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu) and confirm all upcoming messages.
  3. Now, uninstall Firefox by following the steps mentioned in the Uninstall Firefox article.

IMPORTANT: On Windows, the uninstaller has the option to remove your personal data and settings. Make sure that you do not check this option; otherwise all of your bookmarks, passwords, extensions, user customizations and other Firefox user profile data will be removed from your computer.

After uninstalling Firefox on Windows, delete the "Mozilla Firefox" program folder, located by default in one of these locations:

  • (On 32-bit Windows) C:\Program Files\Mozilla Firefox
  • (On 64-bit Windows) C:\Program Files (x86)\Mozilla Firefox
  1. Go to the Windows Start menu and click on "Computer".
  2. In the Explorer window that opens, double click Local Disk (C:) to open the C:\ drive.
  3. Find the "Program Files (x86)" folder or "Program Files" folder.
    • On 32-bit Windows, double-click the Program Files folder to open it.
    • On 64-bit Windows, you will see a "Program Files (x86)" folder AND a "Program Files" folder. Open the Program Files (x86) folder.
  4. Look for a Mozilla Firefox folder. If you find one, right-click it and select Delete and confirm that you want to move the folder to the Recycle Bin.

Now, go ahead and reinstall Firefox:

  1. Double-click the downloaded installation file and go through the steps of the installation wizard.
  2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If files already have been downloaded then remove the files in the updates and updates\0 folder.

You can also delete active-update.xml and possibly updates.xml (this will clear the update history). 

C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates
(%LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox)
afod1
afod1
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I have the same problem. I have tried the suggestions here, but still get the same message, and i cannot uninstall, start or reinstall firefox. Is there a solution for this?

Big Al
Big Al
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I have the same reboot always problem. Why can't Mozilla give us a fix?