This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Cannot connect to Netflix

  • 3 biyano
  • 4 eza na bankokoso oyo
  • 1 view
  • Eyano yasuka ya cor-el

kvoss
kvoss
more options

In trying to connect to NETFLIX I get an error message stating that my request cannot be processed at this time and to click a button to got the the NETFLIX home page - but nothing happens, I can get into Netflix using IE - just not FireFox.

In trying to connect to NETFLIX I get an error message stating that my request cannot be processed at this time and to click a button to got the the NETFLIX home page - but nothing happens, I can get into Netflix using IE - just not FireFox.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This can be caused by corrupted cookies.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"
kvoss
kvoss Nkolo motuna
more options

I did this and it worked! I then closed the browser, reopened it and was able to connect to Netflix! Thanks

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You're welcome