This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Certain functionalities do not work on specific websites i.e. selecting next, changing website preference nonfunctional,

  • 1 eyano
  • 1 eza na nkokoso oyo
  • 1 view
  • Eyano yasuka ya dumdidadida

drshelton
drshelton
more options

An example of the problem would be when shopping on the old navy website; I am unable to go to "next" page, can't select "2" as an alternate, can't request to display ALL items on a page. Side navigation is dead. Can only go to a different category by the top navigation. I am having the exact same issue with a couple other sites such as; pyramid collection. Other than these functions the website loads fine. Everything works fine in IE.

An example of the problem would be when shopping on the old navy website; I am unable to go to "next" page, can't select "2" as an alternate, can't request to display ALL items on a page. Side navigation is dead. Can only go to a different category by the top navigation. I am having the exact same issue with a couple other sites such as; pyramid collection. Other than these functions the website loads fine. Everything works fine in IE.

All Replies (1)

dumdidadida
dumdidadida
more options

Hi,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!