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Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

I have installed Adobe Reader XI (11.0) (36.1 MB) 3 times, now, and Firefox still tells me it is obsolete.

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I have Firefox 7.0.1. I also have Adobe 9.2.0 Pro installed. I use your plug-in checker and it asks me to update the Adobe Reader. I do that and still get the warning message that the plug-in is out of date. I suspect that I am being referred to the wrong update site. Every time I attempt to update Adobe Pro, the update fails. I suspect I am going to have to do a complete reinstallation of the Pro version, but still, Firefox should be able to distinguish between the Reader and the Pro plugins, shouldn't it?

I have Firefox 7.0.1. I also have Adobe 9.2.0 Pro installed. I use your plug-in checker and it asks me to update the Adobe Reader. I do that and still get the warning message that the plug-in is out of date. I suspect that I am being referred to the wrong update site. Every time I attempt to update Adobe Pro, the update fails. I suspect I am going to have to do a complete reinstallation of the Pro version, but still, Firefox should be able to distinguish between the Reader and the Pro plugins, shouldn't it?

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Adobe trying to update from the Adobe server.
It may be blocked by your Firewall/Antivirus.

Difference between Reader, Pro and Preview