When I try to open Firefox it says it's already running...I tried to uninstall it but it says it's running....but it's not.
It just won't open when I try to open it...it says it's already running but isn't. I tried to uninstall it but it won't uninstall because it says the program is running.
Solution eye eponami
Such issues can also be caused if the profile that is set as the default profile (Default=1) in the profiles.ini is missing.
A possible cause is a reset action that failed somehow to complete and update the profiles.ini file properly.
All Replies (5)
Probably Firefox is not shutting down properly.You will need to kill any Firefox or plugincontainer process with Task Manager.
Firefox should then start ok. Simply uninstalling & reinstalling Firefox rarely solves problems. If you do reinstall firefox or upgrade it, do NOT use any option to remove personal information, because that will destroy bookmarks, settings and passwords.
- See Firefox hangs or is not responding - How to fix_firefox-hangs-when-you-quit-it
I appreciate the helpful information and I was finally able to uninstall FireFox and reinstall it. Everything's working good now. :-)
Glad it is fixed. Thanks for posting back.
For future reference note
- that if a re-install is required, it will often need to be a clean re-install
Troubleshoot and diagnose Firefox problems_5-reinstall-firefox- that involves deleting program files
- but retain the profile, do NOT use options to remove personal data
- it is good practice to backup the profile first
Back up and restore information in Firefox profiles
- Sometimes a Reset works, but that does cause some loss of information.
Refresh Firefox - reset add-ons and settings
(There are better but more complicated methods suitable for more advanced users )
Solution eye oponami
Such issues can also be caused if the profile that is set as the default profile (Default=1) in the profiles.ini is missing.
A possible cause is a reset action that failed somehow to complete and update the profiles.ini file properly.
Thank everyone for their help. The problem is solved and I'm a happy camper.