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Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

why is firefox crashing after the last update it was working fine before?

  • 1 eyano
  • 3 eza na bankokoso oyo
  • 61 views
  • Eyano yasuka ya cor-el

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I have no details to add since I had no problems till the newest update and I am tired of not getting to view the details of the crash and have not received any reply from mozilla regarding the crash.

I have no details to add since I had no problems till the newest update and I am tired of not getting to view the details of the crash and have not received any reply from mozilla regarding the crash.

All Replies (1)

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There is a problem on Windows 8 with Firefox 19 and AMD Radeon HD 6XXX/7XXX graphic display cards.

This issue is currently being investigated in bug 830531.

  • bug 830531 - [Win8] crash in XPC_WN_Helper_NewResolve mainly with AMD Radeon HD 6290/6310/6320/7290/7310/7340

(please do not comment in bug reports: https://bugzilla.mozilla.org/page.cgi?id=etiquette.html)

If you have one of those display cards then best is to stay with or downgrade to Firefox 18.0.2 for now.

Ezalaki modifié na cor-el