This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Firefox 20.0.1 with Shockwave 11.7.700.169 crashes when you access web pages with video content

  • 1 eyano
  • 54 eza na bankokoso oyo
  • 1 view
  • Eyano yasuka ya smo

walterm986
walterm986
more options

I have a problem with Firefox 20.0.1 under Windows 7 with Shockwave flash 11.7.700.169. When I access a web site / web page with some content that requires Shockwave (usually videos) I can view the video, however, when I exit Firefox, it will crash with "Firefox encountered a problem - check for a solution ...". I also have a web site "MyHeritage" that when I access a family tree I repeatedly get a message "Video driver stopped working - NVIDIA driver ... has successfully recovered". If I disable Shockwave, Firefox will not crash in both cases, unfortunately, I cannot watch any video content. I did go to the Adobe web site and updated what I thought was my version of Shockwave, unfortunately this installed Director for netscape V12.2, I have disabled this plug-in. BTW - running Firefox in safe mode (add-ons disabled) stopped my NVIDIA driver from crashing and also stopped Firefox from crashing when exiting.

I have a problem with Firefox 20.0.1 under Windows 7 with Shockwave flash 11.7.700.169. When I access a web site / web page with some content that requires Shockwave (usually videos) I can view the video, however, when I exit Firefox, it will crash with "Firefox encountered a problem - check for a solution ...". I also have a web site "MyHeritage" that when I access a family tree I repeatedly get a message "Video driver stopped working - NVIDIA driver ... has successfully recovered". If I disable Shockwave, Firefox will not crash in both cases, unfortunately, I cannot watch any video content. I did go to the Adobe web site and updated what I thought was my version of Shockwave, unfortunately this installed Director for netscape V12.2, I have disabled this plug-in. BTW - running Firefox in safe mode (add-ons disabled) stopped my NVIDIA driver from crashing and also stopped Firefox from crashing when exiting.

Ezalaki modifié na walterm986

Solution eye eponami

Please check if all your plugins are up-to-date using Mozilla Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.

Tanga eyano oyo ndenge esengeli 👍 11

All Replies (1)

smo
smo
more options

Solution eye oponami

Please check if all your plugins are up-to-date using Mozilla Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.

Ezalaki modifié na smo