Links that use Javascript don't work after I updated Java; can I revert to earlier version?
I use private messaging to communicate with my doctor. I've always clicked a link ("Private Messaging") which opened a Java (Javascript?) window that displayed my messages and allowed me to write a message. A couple of days ago a message popped up saying that an update was available. I installed the update, now that link won't work. It is very important that I be able to access those messages, making this problem urgent. If anyone has any suggestions, I would greatly appreciate it!
(I did the Java check recommended on the Mozilla website, and it shows that Java is working and up to date)
Solution eye eponami
You can try basic steps like these in case of issues with web pages:
Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
- Hold down the Shift key and left-click the Reload button
- Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- Press "Command + Shift + R" (Mac)
Clear the cache and the cookies from websites that cause problems.
"Clear the Cache":
- Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
- Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Firefox uses the about: protocol to access built-in about: pages that you can open via the location bar just like you open web pages.
- http://kb.mozillazine.org/About_protocol_links).
- Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.
- https://support.mozilla.org/kb/Safe+Mode
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
All Replies (3)
Java and Javascript are not related at all and are totally different technologies.
Solution eye oponami
You can try basic steps like these in case of issues with web pages:
Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
- Hold down the Shift key and left-click the Reload button
- Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- Press "Command + Shift + R" (Mac)
Clear the cache and the cookies from websites that cause problems.
"Clear the Cache":
- Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
- Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Firefox uses the about: protocol to access built-in about: pages that you can open via the location bar just like you open web pages.
- http://kb.mozillazine.org/About_protocol_links).
- Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.
Outstanding answer, Cor-El. Thank you so much! You gave me some ideas I hadn't thought about (like Firefox Safe Mode). I'm sure these suggestions will solve the problem and, if not, it is a problem on the VA website. Thanks again!