Firefox crashes constantly on startup. I've uninstalled and re installed with no sucess.
I had malware issues which I attempted to solve with Spyhunter. Following this Firefox will not start so I've uninstalled an re installed but with no effect. Crash reports attached
I had malware issues which I attempted to solve with Spyhunter. Following this Firefox will not start so I've uninstalled an re installed but with no effect.
Crash reports attached
All Replies (4)
Try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
Can't do that. Firefox will not open!
Got Firefox to open in safe mode. disabled hardware acceleration. Still no joy
If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the IDs of the submitted crash reports on the about:crashes page.
- You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".
See:
- http://kb.mozillazine.org/Mozilla_Crash_Reporter
- https://support.mozilla.org/kb/Mozilla+Crash+Reporter
If you can't open Firefox, see:
- http://kb.mozillazine.org/Mozilla_Crash_Reporter#Location_of_crash_reports
- http://kb.mozillazine.org/Mozilla_Crash_Reporter#Viewing_crash_reports
In Firefox Safe mode these changes are effective:
- all extensions are disabled
- default theme is used (no persona)
- userChrome.css and userContent.css are ignored
- default toolbar layout is used (localstore-safe.rdf)
- Javascript JIT compilers are disabled (javascript.options.*jit)
- hardware acceleration is disabled
- plugins are not affected
- preferences are not affected