Firefox constantly crashes.
For a couple months now, my Firefox crashes. I've also noted the IE crashes as well at times but with less frequency. However, I predominately use Firefox and it rather frustrating. I've done everything suggested here on support an even had an IT Professional take a look at it with no avail. In fact, it has crashed 3 times since I've been writing this question. Please help. I run Windows 8.1. Here is a log of my recent reported crash reports...
8c84cd4e-721d-4208-923a-6de3cb902128 12/26/2013 9:19 PM 6683f35d-8c84-48d5-9822-79a2c2abd68b 12/26/2013 8:10 PM cbc4ca28-73e0-4309-be5a-f45c9c33c89c 12/26/2013 7:52 PM 6071d4e8-cfc7-45eb-8af9-99cec3578e38 12/12/2013 12:34 PM bp-14d5b960-b112-4915-b84b-17caf2131205 12/5/2013 12:47 PM fac54542-95a9-44c0-a574-770d247c12e3 12/5/2013 12:19 PM f589cfc4-f94e-4e7d-80c2-6cec4e4e8d11 12/5/2013 12:19 PM a61a5a34-df54-4158-b01b-f3331b62a460 12/4/2013 9:16 AM 22d5755a-4649-458e-af36-650ea42db94b 11/24/2013 10:49 AM bp-e82cdab2-a45b-490d-ba05-95f442131115 11/15/2013 1:09 PM 3c7faf44-f0b7-4d9d-88f8-6cc62a2316ad 11/11/2013 8:50 AM 7b78dec9-914f-412f-8306-762c1298ad35 11/11/2013 8:50 AM e44f6a32-d0a7-49d3-b31a-f79f3edb49b5 11/4/2013 3:47 PM
Any help would be appreciated. Thanks!
Ezalaki modifié na cor-el
Solution eye eponami
Are you seeing crashes even after uninstalling Flash from your computer and running Firefox in safe mode? Your response seemed to indicate that, so want to confirm that.
if that is happening, can you please send us the crash data for those crashes too. If this is not related to Flash, then viewing the crash data will help narrow down the root cause.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.
Thank you for your help!
Tanga eyano oyo ndenge esengeli 👍 0All Replies (7)
Hello From your Crash report, its seems that "ntdll.dll" file can be the suspect.
See this : http://www.computerhope.com/issues/ch000960.htm
Perform a full Virus scan.
Do a malware check with some malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.
Malwarebytes' Anti-Malware: http://www.malwarebytes.org/mbam.php
SuperAntispyware: http://www.superantispyware.com/
Microsoft Safety Scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx
Windows Defender: Home Page: http://www.microsoft.com/windows/products/winfamily/defender/default.mspx
Spybot Search & Destroy: http://www.safer-networking.org/en/index.html
AdwCleaner: http://www.bleepingcomputer.com/download/adwcleaner/ http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
Kasperky Free Security Scan: http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
Anti-rootkit utility TDSSKiller: http://support.kaspersky.com/5350?el=88446
Hello,
Apologize for the inconvenience you are facing because of this issue. This issue could be related to the Flash plugin interoperability with the Firefox browser. There have been a couple of bugs that have been raised for the development teams to investigate.
To narrow down the problem to the flash plugin, and not any other plugin, can you please try running Firefox in safe mode (instructions below).
Another option to check is to disable the hardware acceleration for Flash, which seemed to have solved the problem for some users.
Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
(If you're not using it, switch to the Default theme.)
- On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
- Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.
Once you get the pop-up, just select "'Start in Safe Mode"
If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.
To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.
Disabling hardware acceleration in Flash
Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See this article for more information on using the Flash plugin in Firefox).
To disable hardware acceleration in Flash Player:
- Go to this Adobe Flash Player Help page.
- Right-click on the Flash Player logo on that page.
- Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
- Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.
The image "fpSettings1.PNG" does not exist.
- Remove the check mark from Enable hardware acceleration.
- Click Close to close the Adobe Flash Player Settings Window.
- Restart Firefox.
This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested.
Bugs related to this crash
I understand that this doesn't provide you a solution yet and we will try to figure this issue out with your help.
Thank you
Note that the crash report is a problem with the Flash plugin.
See:
Tried safemode, it crashed soon after. Tried disabling hardware acceleration and then uninstalled Flash all together. Still crashes. Working on running virus scans.
I have hope. Thanks for the help so far. I'm going to keep trying.
This is a problem with Flash.
Did you try other suggestions?
You can check for problems with current Flash plugin versions and try these:
- disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
- disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
- disable hardware acceleration in the Flash plugin
Solution eye oponami
Are you seeing crashes even after uninstalling Flash from your computer and running Firefox in safe mode? Your response seemed to indicate that, so want to confirm that.
if that is happening, can you please send us the crash data for those crashes too. If this is not related to Flash, then viewing the crash data will help narrow down the root cause.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.
Thank you for your help!
Well, thanks for all your help! I have seemed to have solved this issue with running Malware Bytes. It found a few issues and once it was removed, the problem was resolved.
It was odd when I was running in safemode, it crashed. When I uninstalled Flash, it crashed. Running the Malware Bytes has resolved the issue. No crashes for over 24 hours. Hopefully it sticks.