This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Firefox crashes

  • 3 biyano
  • 1 eza na nkokoso oyo
  • 8 views
  • Eyano yasuka ya John99

more options

Crash ID: bp-6f81e687-e66a-4188-9590-57e532140203

When i try to launch Mozilla Firefox the crash reporter window appears. The crash ID is above

Crash ID: bp-6f81e687-e66a-4188-9590-57e532140203 When i try to launch Mozilla Firefox the crash reporter window appears. The crash ID is above

All Replies (3)

more options

hello annflan, thanks for reporting with your crash ID. this kind of crash is caused by trusteer rapport, please see if you can solve it by updating that program to its latest version or else keep it disabled for the moment and contact trusteer's support: www.trusteer.com/support

more options

Hi Philipp

Thanks for the reply but unfortunately i don't have administrators rights so i need to get on to my desktop support team to run trustees rapport. I have mentioned this to them, so they may try this resolution!

Thanks

annflan

more options

You may sill be able to disable any Trusteer Raport related software from running with Firefox. It should be listed in the addons as plugins and or extensions. There may be more than one item involved.


For forum cross referencing purposes