This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

when i try to opena site i get redirected to akamaihd.net or driveripti.net which is a blank screen

  • 2 biyano
  • 5 eza na bankokoso oyo
  • 1 view
  • Eyano yasuka ya richmar

more options

whenever I try to open most websites I end up with a blank screen showing akamaihd.net or driveriopti.net with a blank page, which I have to reduce or close to get to the page i am interested in. I have noticed that your start up runs thru many of these (redirected?) screens.

Also having problems with pop-ups from any words in green in the body of instructions.(including your help site) that have nothing to do with what I am trying do.

It's gotten to the point that I will no longer go with Mozilla if a resolution can not be found.

whenever I try to open most websites I end up with a blank screen showing akamaihd.net or driveriopti.net with a blank page, which I have to reduce or close to get to the page i am interested in. I have noticed that your start up runs thru many of these (redirected?) screens. Also having problems with pop-ups from any words in green in the body of instructions.(including your help site) that have nothing to do with what I am trying do. It's gotten to the point that I will no longer go with Mozilla if a resolution can not be found.

Solution eye eponami

hello richmar, this sound like your system is infected with adware or malicious software. please try these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to firefox > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware

Tanga eyano oyo ndenge esengeli 👍 1

All Replies (2)

more options

Solution eye oponami

hello richmar, this sound like your system is infected with adware or malicious software. please try these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to firefox > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware

more options

Thanks, I went in and downloaded adware from lavasoft and am not having problems that I was having minutes ago. I had previously had other adware but apparently it didn't do the job.