This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

How can my e-mail resolution settings be restored?

more options

When e-mail is opened, the resolution is gigantic. My e-mail was not set up this way. However the screen message says the resolution is too small and to click on "try again". This step does not solve the problem and also seems contradictory to the problem.

I cannot seem to restore the e-mail settings so the resolution is normal. Help!

When e-mail is opened, the resolution is gigantic. My e-mail was not set up this way. However the screen message says the resolution is too small and to click on "try again". This step does not solve the problem and also seems contradictory to the problem. I cannot seem to restore the e-mail settings so the resolution is normal. Help!

Solution eye eponami

Are you having a problem with an e-mail website in Firefox (web browser)? If so, which one? Or are you having a problem with Thunderbird (e-mail application)?

If the problem is a text that's too big on an e-mail website, simply hold down Ctrl and press 0 (that's zero) to reset the zoom level.

rcloeb wrote:

However the screen message says the resolution is too small and to click on "try again".

I don't know what to make of that. Can you post a screenshot of the message?

The screen resolution is something you control in your operating system. To change it, right-click an empty area of the desktop and choose Screen Resolution.

Tanga eyano oyo ndenge esengeli 👍 2

All Replies (1)

more options

Solution eye oponami

Are you having a problem with an e-mail website in Firefox (web browser)? If so, which one? Or are you having a problem with Thunderbird (e-mail application)?

If the problem is a text that's too big on an e-mail website, simply hold down Ctrl and press 0 (that's zero) to reset the zoom level.

rcloeb wrote:

However the screen message says the resolution is too small and to click on "try again".

I don't know what to make of that. Can you post a screenshot of the message?

The screen resolution is something you control in your operating system. To change it, right-click an empty area of the desktop and choose Screen Resolution.