This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

My Thunderbird installation in Win8 provides a button for "Not Junk" but where is the button to teach "Not Spam"?

RWB2
RWB2
more options

I receive E-mails in both my "Junk" folder and in my "Spam" folder which are legitimate and I want E-mails from those senders to come directly into my In Box (so I don't have to fear losing important E-mails because Thunderbird ARBITRARILY routed them to "Junk" or "Spam" folders).

My Thunderbird installation in Win8 provides a "Not Junk" button which presumably teaches the "Junk" filter that future E-mails from selected senders are "Not Junk" and should thereafter come directly into my Inbox. HOWEVER, E-mails Thunderbird ARBITRARILY CHOOSES to route into the "Spam" folder do not have a "Not Spam" button by which I can train the "Spam" filter that selected E-mail (and their senders) are legitimate and not spam.

How do I get a "Not Spam" button to appear in the options for each E-mail routed to the "Spam" folder? This a serious need. Please may someone provide an answer to this problem.

Thanks in advance for your help. Ron

I receive E-mails in both my "Junk" folder and in my "Spam" folder which are legitimate and I want E-mails from those senders to come directly into my In Box (so I don't have to fear losing important E-mails because Thunderbird ARBITRARILY routed them to "Junk" or "Spam" folders). My Thunderbird installation in Win8 provides a "Not Junk" button which presumably teaches the "Junk" filter that future E-mails from selected senders are "Not Junk" and should thereafter come directly into my Inbox. HOWEVER, E-mails Thunderbird ARBITRARILY CHOOSES to route into the "Spam" folder do not have a "Not Spam" button by which I can train the "Spam" filter that selected E-mail (and their senders) are legitimate and not spam. How do I get a "Not Spam" button to appear in the options for each E-mail routed to the "Spam" folder? This a serious need. Please may someone provide an answer to this problem. Thanks in advance for your help. Ron

All Replies (1)

user01229325
user01229325
more options

This is because Thunderbird does not use the word spam or classify email as spam. You need to look at your email providers spam filters or maybe your antivirus software. Thunderbird only uses the word Junk for this exact reason.