This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

aurora update wont install

  • 7 biyano
  • 2 eza na bankokoso oyo
  • 1 view
  • Eyano yasuka ya keithinoz

more options

Aurora is trying to install update 30.0a2. It downloads a 3.4 mB file but the install fails. It then downloads the 36mb file which still wont install. If I try and download from scratch I run the file firefox-30.0a2.en_US.win32.installer-stub.exe. When that runs I get a message in 7 -zip "cannot create temp archive folder"

where next

Aurora is trying to install update 30.0a2. It downloads a 3.4 mB file but the install fails. It then downloads the 36mb file which still wont install. If I try and download from scratch I run the file firefox-30.0a2.en_US.win32.installer-stub.exe. When that runs I get a message in 7 -zip "cannot create temp archive folder" where next

Solution eye eponami

Problem solved. It was a corrupt user account. I created a new one brought across the appdata local and roaming mozilla profiles and its now ok.

Thanks

Tanga eyano oyo ndenge esengeli 👍 0

All Replies (7)

more options

That's definitely weird.

Try uninstalling Aurora completely from your system via Control Panel and download a fresh copy from http://www.mozilla.org/en-US/firefox/aurora/

Make sure you don't remove your personal settings in the uninstaller

more options

I tried this. When I try and run the install file I get the "cannot create temp archive folder" message

more options

Hi,

Have you tried running the install file as Administrator? Right click > Run as administrator

Also, try downloading the full version instead of the compressed installer

You want the firefox-30.0a2.en-US.win32.installer.exe located near the bottom.


P.S. This error message comes from the stub file that tries to unpack the archive to start the installation and creates a folder in the temp folder to do this and seems to fail to complete this operation.

Ezalaki modifié na Moses

more options

opening as administrator didn't help. I tried to open the ftp file. Same issue

more options

Try clearing out your Temp folder and running the FTP file as Administrator.

To get to the Temp directory, Press the Windows key + R to open the Run command, and type %temp% press Enter.
Delete everything in that folder.

more options

I tried that too.

more options

Solution eye oponami

Problem solved. It was a corrupt user account. I created a new one brought across the appdata local and roaming mozilla profiles and its now ok.

Thanks