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How do I add my work email to thunderbird?

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  • Eyano yasuka ya christ1

mattd
mattd
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I'm trying to add my work email to Thunderbird, but every time I try to connect the email account to Thunderbird it says "cannot configure, are you sure you're using the right username/password." I know I am because I use the same information to log onto my account through the internet.

I'm trying to add my work email to Thunderbird, but every time I try to connect the email account to Thunderbird it says "cannot configure, are you sure you're using the right username/password." I know I am because I use the same information to log onto my account through the internet.

All Replies (5)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
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You might be using the correct password, but not for the server settings you have selected in thunderbird.

Is this an IMAP or POP mail account?

In webmail account accessed via a browser, have you selected either Pop or IMAP forwarding? Which one?

What server settings are you using?

  • Incoming server name: ?
  • port:  ?
  • Connection Security: is this 'none' or 'SSL/TLS' or 'STARTTLS' ?
  • Authentication Method: the webmail Password
  • Outgoing SMTP server name: ?
  • port:  ?
  • Connection Security: is this 'none' or 'SSL/TLS' or 'STARTTLS' ?
  • Authentication Method: the webmail Password
Toad-Hall
Toad-Hall
  • Top 10 Contributor
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re:

I'm trying to ad my work email account o to Thunderbird but whenever I try to connect I get the error message "Configuration unable to verify, are you sure you're using the correct username/pasword." I know that I am using the the correct password and the correct email because I'm able to log onto the account through the internet.

Email address- mattd@mjcclassicars.com (I receive emails to that account through gmail)

Incoming- s82172.gridserver.com SSL IMAP

Outgoing- s82172.gridserver.com SSL SMTP

You are not using the correct server name. see info here:

As noted above, you can use xxxx-xxxx.accessdomain.com in your email program (for both the incoming server and outgoing server).

Do NOT use s00000.gridserver.com for this purpose.

See Using Email for details on setting up email software.

Ezalaki modifié na Toad-Hall

mattd
mattd Nkolo motuna
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It's a IMAP account

Incoming- IMAP s82172.gridserver.com SSL Port 993 Normal Password

Outgoing- SMTP s82172.gridserver.com SSL Port 465 Normal Password

Toad-Hall
Toad-Hall
  • Top 10 Contributor
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"xxxx-xxxx.accessdomain.com" is used as an example; please use your unique email access domain here.

see info:

christ1
christ1
  • Top 25 Contributor
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Use the manual account set-up.

https://support.mozilla.org/en-US/kb/manual-account-configuration