This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

Emails won't download despite saying it is downloading from server

  • 2 replies
  • 8 have this problem
  • 1 view
  • Paskiausią atsakymą parašė scottwhite1

scottwhite1
scottwhite1
more options

Hi,

When I log in via my HP laptop it says it is downloading 1 of 40+ emails from my server, the green bar is full but it doesn't download the emails?

I access the same email account from my iphone and this is working fine. I haven't changed any settings, not done anything different, but since yesterday I have had this problem.

Any help/solution would be very much appreciated.......... 

 Application Basics

   Name: Thunderbird
   Version: 24.6.0
   User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.6.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20140610001341
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Crash Reports: about:crashes
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) mail.oakwealthplanning.co.uk:110, plain, passwordCleartext
     OUTGOING: mail.oakwealthplanning.co.uk:25, plain, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

 Extensions
   Lightning, 2.6.6, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.cache.disk.smart_size_cached_value: 358400
     extensions.lastAppVersion: 24.6.0
     font.internaluseonly.changed: true
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 42d2a041-9e06-446d-b47d-84365ac08d2
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1409649320
     places.history.expiration.transient_current_max_pages: 101349
     plugin.importedState: true

 Graphics

     Adapter Description: Intel(R) HD Graphics Family
     Vendor ID: 0x8086
     Device ID: 0x0a16
     Adapter RAM: Unknown
     Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
     Driver Version: 9.18.10.3224
     Driver Date: 6-28-2013
     Direct2D Enabled: false
     DirectWrite Enabled: false (6.2.9200.16581)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 0

     AzureCanvasBackend: skia
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: none

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 1
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.2
     4.10.2

     NSS
     3.15.4 Basic ECC
     3.15.4 Basic ECC

     NSS Util
     3.15.4
     3.15.4

     NSS SSL
     3.15.4 Basic ECC
     3.15.4 Basic ECC

     NSS S/MIME
     3.15.4 Basic ECC
     3.15.4 Basic ECC
Hi, When I log in via my HP laptop it says it is downloading 1 of 40+ emails from my server, the green bar is full but it doesn't download the emails? I access the same email account from my iphone and this is working fine. I haven't changed any settings, not done anything different, but since yesterday I have had this problem. Any help/solution would be very much appreciated.......... Application Basics Name: Thunderbird Version: 24.6.0 User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.6.0 Profile Folder: Show Folder (Local drive) Application Build ID: 20140610001341 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Crash Reports: about:crashes Memory Use: about:memory Mail and News Accounts account1: INCOMING: account1, , (pop3) mail.oakwealthplanning.co.uk:110, plain, passwordCleartext OUTGOING: mail.oakwealthplanning.co.uk:25, plain, passwordCleartext, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext Extensions Lightning, 2.6.6, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} Important Modified Preferences Name: Value browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 extensions.lastAppVersion: 24.6.0 font.internaluseonly.changed: true font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 42d2a041-9e06-446d-b47d-84365ac08d2 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1409649320 places.history.expiration.transient_current_max_pages: 101349 plugin.importedState: true Graphics Adapter Description: Intel(R) HD Graphics Family Vendor ID: 0x8086 Device ID: 0x0a16 Adapter RAM: Unknown Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Driver Version: 9.18.10.3224 Driver Date: 6-28-2013 Direct2D Enabled: false DirectWrite Enabled: false (6.2.9200.16581) ClearType Parameters: ClearType parameters not found WebGL Renderer: false GPU Accelerated Windows: 0 AzureCanvasBackend: skia AzureFallbackCanvasBackend: cairo AzureContentBackend: none JavaScript Incremental GC: 1 Accessibility Activated: 1 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.10.2 4.10.2 NSS 3.15.4 Basic ECC 3.15.4 Basic ECC NSS Util 3.15.4 3.15.4 NSS SSL 3.15.4 Basic ECC 3.15.4 Basic ECC NSS S/MIME 3.15.4 Basic ECC 3.15.4 Basic ECC

Chosen solution

Thanks for your response. It is a POP3 account, by disabling all components of my Norton anti-virus software this seems to have sorted the problem, I have now re-enabled the software and it is still working fine!! Thanks again.

Skaityti atsakymą kartu su kontekstu 👍 0

All Replies (2)

iamjayakumars
iamjayakumars
more options

Check your IMAP Settings

Manually Configure your Settings

scottwhite1
scottwhite1 Klausimą uždavęs asmuo
more options

Chosen Solution

Thanks for your response. It is a POP3 account, by disabling all components of my Norton anti-virus software this seems to have sorted the problem, I have now re-enabled the software and it is still working fine!! Thanks again.