This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

issue with playing videos on all computers since version 31

  • 4 replies
  • 6 have this problem
  • 1 view
  • Paskiausią atsakymą parašė wichestery2k

more options

all my pluggins are up todate i have reset firefox and even formatted pc no solution... some play audio on the video but with a green image on the flash videos, others play video and no audio. movies on blu ray rom play fine with audio and on ietab videos play fine!! absolutely a firefox issue...

all my pluggins are up todate i have reset firefox and even formatted pc no solution... some play audio on the video but with a green image on the flash videos, others play video and no audio. movies on blu ray rom play fine with audio and on ietab videos play fine!! absolutely a firefox issue...

Chosen solution

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

Skaityti atsakymą kartu su kontekstu 👍 1

All Replies (4)

more options

Hello,

Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See this article for more information on using the Flash plugin in Firefox).

To disable hardware acceleration in Flash Player:

  1. Go to this Adobe Flash Player Help page.
  2. Right-click on the Flash Player logo on that page.
  3. Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
  4. Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.

    The image "fpSettings1.PNG" does not exist.
  5. Remove the check mark from Enable hardware acceleration.
  6. Click Close to close the Adobe Flash Player Settings Window.
  7. Restart Firefox.

This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested.

Does this solve the problem? Let us know.

more options

done all that same issues

more options

Chosen Solution

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

more options

Thanks Cor that did it...