Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.
This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.
Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.
If you know the name of the virus, we might be able to direct you to a site that has specific instructions. If you do not know, first check your list of downloaded applications in Windows Control Panel > Programs and Features and look for any suspicious applications - if you group by date the program might be easier to expose since malware tend to come bundled with other applications. Also check your extensions for anything suspicious by entering about:addons in the address bar, or:
Tools (or ) > Add-ons > Extensions
Most malware/viruses can also be removed by running some of the following:
If those do not work, or there are still issues, I suggest getting more instructions in a forum specific to removing viruses and malware. Some modify core Windows files so additional steps are required. Try posting in one of these:
If you know the name of the virus, we might be able to direct you to a site that has specific instructions. If you do not know, first check your list of downloaded applications in Windows Control Panel > Programs and Features and look for any suspicious applications - if you group by date the program might be easier to expose since malware tend to come bundled with other applications. Also check your extensions for anything suspicious by entering '''about:addons''' in the address bar, or:
* Tools (or [[Image: New Fx Menu]]) > Add-ons > Extensions
Most malware/viruses can also be removed by running some of the following:
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page])
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
For Rootkits:
* [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller]
If those do not work, or there are still issues, I suggest getting more instructions in a forum specific to removing viruses and malware. Some modify core Windows files so additional steps are required. Try posting in one of these:
* [http://www.bleepingcomputer.com/forums Bleeping Computer Forums]
* [http://www.spywarewarrior.com/index.php Spyware Warrior Forums]
* [http://www.spywareinfoforum.com/ SWI Forums]
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
) > Add-ons > Extensions