We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Windows 8.1 hyperlinks not responding to touch screen

  • 2 replies
  • 1 has this problem
  • 7 views
  • Paskiausią atsakymą parašė ideato

more options

I was running with the beta version 3 34. Running on surface pro 2 windows 8.1. Hyperlinks on pages do not respond to touch, however I am able to scroll up and down and do other things. Under mouse control the hyperlinks are slow to respond. I just uninstalled the beta and downloaded the current version of the site. Having the same problem. Explorer works find, both the app and the full version. Firefox was working fine until an update yesterday. Suggestions please.

I was running with the beta version 3 34. Running on surface pro 2 windows 8.1. Hyperlinks on pages do not respond to touch, however I am able to scroll up and down and do other things. Under mouse control the hyperlinks are slow to respond. I just uninstalled the beta and downloaded the current version of the site. Having the same problem. Explorer works find, both the app and the full version. Firefox was working fine until an update yesterday. Suggestions please.

All Replies (2)

more options

Were you able to do this before, and what version were you on? The development of Metro, Firefox for Windows mobile devices is no longer in development.

more options

Hello, try disabling graphics hardware acceleration.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps: Open Firefox Options window as follows:

  • Click the menu button New Fx Menu and select Options
  • In the Firefox Options window, click the Advanced tab, then select General.
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Did this fix your problems? Please report back to us!

Thank you.