This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

Mozilla will not open, how can it be fixed?

  • 1 reply
  • 1 has this problem
  • 2 views
  • Paskiausią atsakymą parašė philipp

Doctor915
Doctor915
more options

When I try to open Mozilla, I get a black screen and nothing comes up. It will not respond at all. I am having to use Internet Explorer to contact you.

When I try to open Mozilla, I get a black screen and nothing comes up. It will not respond at all. I am having to use Internet Explorer to contact you.

All Replies (1)

philipp
philipp
  • Moderator
more options

hello Doctor915, please see if it is working correctly again when you update firefox to the latest version (that's 33.1.1 at the moment) which you can download from https://www.mozilla.org/firefox/all/