Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird sometimes takes 60-90 sec to delete a message. Turning antivirus off didn't help. ???

  • 1 reply
  • 2 have this problem
  • 16 views
  • Paskiausią atsakymą parašė Wayne Mery

more options

I'm running TBird 31.3.0 in Windows8.1, using Kaspersky Pure 3.0 antivirus. Making an exception for TBird in Pure did not help. Also, turning Kaspersky completely off did not help either. What else can I do??

I'm running TBird 31.3.0 in Windows8.1, using Kaspersky Pure 3.0 antivirus. Making an exception for TBird in Pure did not help. Also, turning Kaspersky completely off did not help either. What else can I do??

All Replies (1)

more options

My previous posting was to the wrong topic. Sorry.


FOr this topic,

Start *Windows'* safe mode with networking enabled - win8 http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-mode - win7 http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7 - XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx

Still In Windows safe mode, start thunderbird in safe mode - http://support.mozillamessaging.com/en-US/kb/safe-mode

Does problem go away?

- If no, then problem is either: bug in Thunderbird, in your Thunderbird profile, your mail provider. Please post into topic the contents of Help | Troubleshooting | copy text to clipboard

- If yes, (still in Windows safe mode) ... start Thunderbird normally

   -- If problem is still gone, then cause is a program loaded during windows startup.  Possibilities include: antivirus SW, virus/malware, background downloads such as program updates
   -- If problem is NOT gone, then cause is likely a Thunderbird addon - eliminate them by disabling each one at a time in Tools | addons | extensions and restarting